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EngageOS for Hotels & Resorts

Transform your lobby into a digital concierge

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The EngageOS Solution

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Digital Check-In/Out

Express check-in kiosk with ID scan, payment processing, room key printing. Check-out with bill review and email receipts. Reduces front desk lines.

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Local Area Guide

Interactive map with restaurants, attractions, shopping, nightlife. Filter by distance, rating, price. Get directions, hours, and make reservations.

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Hotel Amenity Booking

Reserve spa appointments, restaurant tables, golf tee times, pool cabanas. Real-time availability and confirmation. Charge to room instantly.

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Concierge Services

Book tours, buy attraction tickets, arrange transportation, request wake-up calls. AI assistant answers FAQs about hotel and area.

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Room Service & Upsells

Order room service, request housekeeping, report maintenance. Upsell room upgrades, late checkout, minibar items. Charge to room automatically.

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Vacation Photo Booth

Guests take branded photos with hotel/destination stickers. Share on social media with geotags. Free marketing and memorable experiences.

Guest Satisfaction Surveys

Post-stay surveys at checkout. Happy guests → TripAdvisor/Google reviews. Issues → private escalation to management before they become bad reviews.

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Loyalty Program Enrollment

Sign up for hotel rewards program. View points balance, redeem rewards, see member benefits. Increases repeat bookings and brand loyalty.

Business Impact

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Increase Ancillary Revenue by 30%

Easy booking for spa, dining, activities drives more on-property spending. Upsell room upgrades and premium services.

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Reduce Check-In Time by 60%

Express kiosks eliminate front desk bottlenecks. Guests get to rooms faster, staff handles complex requests only.

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Boost TripAdvisor Reviews by 200%

Automated review requests at checkout. More positive reviews improve rankings and drive bookings.

Ready to Transform Your Hotel?

Hotel & Resort Bundle

$499/month

All features included • No setup fees • Cancel anytime

  • ✅ Digital Check-In/Out Kiosk
  • ✅ Local Area Guide & Maps
  • ✅ Hotel Amenity Booking (Spa, Dining, Golf)
  • ✅ Concierge Services & Tours
  • ✅ Room Service Ordering
  • ✅ Vacation Photo Booth
  • ✅ Guest Satisfaction Surveys
  • ✅ Loyalty Program Enrollment
  • ✅ Analytics Dashboard

📱 Optional Add-Ons

📞 AI Voice Agent Tiers NEW
• Starter - 100 calls/month +$99/month
• Professional - 250 calls/month ⭐ Popular +$199/month
• Enterprise - 500 calls/month +$349/month
• Unlimited - ∞ calls/month +$499/month
🎙️ Call Recording & AI Analysis NEW
• Basic - 50 hours + transcription +$49/month
• Pro - 150 hours + AI operators ⭐ +$99/month
• Enterprise - Unlimited + custom operators +$199/month
SMS Notifications (1,000 messages/month) +$29/month
🌍 Multi-Language Translation (50+ languages) +$49/month
📞 Number Porting Service $49 one-time
✨ AI Voice Agent includes:
  • Dedicated business phone number
  • 24/7 AI-powered call answering with Claude AI
  • Call forwarding (3 triggers: limit reached, after hours, can't help)
  • Order taking & appointment scheduling
  • Knowledge base integration
  • Business hours automation
  • Voicemail transcription
✨ Call Recording includes:
  • Dual-channel recording (customer + AI separate)
  • Automatic transcription with search
  • Sentiment analysis & call summaries
  • Custom AI operators (order quality scoring, upsell detection)
  • PII redaction for compliance
  • Configurable retention (30-365 days)
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